Contact Information

BENEFEDS administers the enrollment, plan change, and premium payment processes for the Federal Employees Dental and Vision Insurance Program (FEDVIP). Contact your dental or vision carrier directly if you have questions about your coverage or claims.

When to contact your carrier

Once you are enrolled in a FEDVIP plan, you must contact the carrier who provides your dental or vision coverage directly if you have questions about:

  • ID cards
  • covered services
  • claims
  • coordination of benefits
  • provider networks
  • rating regions

Visit the FEDVIP Plans section to review plan information, including plan brochures and provider networks, and contact information for each carrier.

When to contact BENEFEDS

BENEFEDS administers the enrollment, plan change, and premium payment processes for FEDVIP. Contact BENEFEDS Customer Service if you have questions about:

  • FEDVIP eligibility
  • enrolling in a FEDVIP plan
  • billing or premium payments
  • submitting a qualifying life event (QLE)
  • changes to your FEDVIP eligibility
  • your MyBENEFEDS account

Most of your questions can also be answered by selecting one of the topics within the FEDVIP Education and Support section.